Frequently Asked Questions (FAQ)

Sandrine Maffre

FAQs on Handmade by Sandrine Maffre

Are the stones natural or handcrafted?

Both! We use natural sea stones handpicked from remote Greek beaches and crafted stones made with porcelain casting powder. Each stone is unique in shape and texture, forming the perfect canvas for dot painting.

What materials are used on the stones?

Stones are painted with high-quality acrylic paints. Other materials include: dotting tools, dot mats, cones, brushes, mandala stencils, resin, acrylic gems, and acrylic varnish for protection.

Are the stones safe to handle?

Yes! Stones are meant to be touched and held. Some feature raised 3D dots or acrylic gems for a tactile experience. They are not toys and should be kept away from small children.

Can the colours differ from what I see online?

Slight differences may occur due to screen settings. For custom orders, we encourage you to discuss your preferred colours before production.

How should I care for my stone?

Stones are durable thanks to two layers of acrylic varnish but should be kept away from water and high humidity. They can be displayed indoors or outdoors, but prolonged moisture may affect the finish.

Can I use the stone outdoors?

Yes, but avoid constant exposure to rain or very humid environments to maintain the paint and varnish.

Can I request a custom stone?

Absolutely! Please contact us with your ideas. We can create stones tailored in shape, colour, and pattern according to your vision.

Can I use my stone for meditation?

Definitely! Stones are designed for tactile interaction and mindfulness. They make wonderful meditation aids and thoughtful gifts.

Who can I contact for additional questions?

Please use our Contact page or email us directly at [insert email]. We’re happy to help with custom orders, workshops, and any inquiries.

Are the stones signed?

Yes! Each stone is signed with Sandrine’s initials and dated on the underside.

What payment methods do you accept?

We accept payments via PayPal and Bank Transfer (Payment in Advance).

How do I pay via bank transfer?

If you choose payment in advance, please transfer the amount to the bank account below and include your order number in the payment description (as shown in your order confirmation email):

  • IBAN: GR08 0260 3740 0007 3020 0520 287
  • BIC: ERBKGRAA
  • Account Holder: Santrin-Emmanouella Maffre

Please note: Orders will be automatically cancelled if payment is not received within 5 working days after order confirmation.

Where do you ship from?

All orders are dispatched from Athens, Greece via ELTA Hellenic Post.

Do you provide tracking information?

Yes! All domestic and international orders include a tracking number, so you can monitor your shipment.

How long does it take for my order to be dispatched?

  • Ready-made items (stones, cones, dot mats): dispatched within 1–3 business days
  • Custom orders: dispatched within 5–10 business days, once all details are agreed upon with the customer

How long does delivery take?

Delivery times depend on your location. Please allow extra time during holiday seasons, as delays may occur.

What are the delivery costs?

  • Domestic orders (within Greece): Free of charge
  • International orders: Shipping costs are calculated at checkout based on ELTA Hellenic Post price catalogue

Can I return or exchange my order?

  • Custom orders cannot be returned or exchanged due to their personalized nature, unless they arrive damaged or defective.
  • In such cases, please contact me within 14 days of delivery at [email protected].

For approved returns, buyers are responsible for return shipping costs.

Can I cancel my order?

Cancellations are possible only if requested before the order is dispatched.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please email [email protected] as soon as possible.

How are the items packaged?

All orders (except cones and dot mats) are gift-wrapped in a beautiful gift box, sealed with wine-red wax.

If you’d like to include a personalized note, please contact me in advance at [email protected].

Sandrine Maffre

About Dotting Atelier

What is Dotting Atelier?

Dotting Atelier is a creative space where Sandrine Maffre combines mandala-inspired dot painting with natural and handcrafted stones. We offer one-of-a-kind hand-painted stones, dotting workshops, and custom commissions.

What is dotting?

Dotting is a gentle, repetitive art practice using simple tools and paint to create patterns through rhythm and presence. No drawing or artistic experience is required.

Who can attend a workshop?

Workshops are open to all levels. No prior artistic experience is required.

Are the workshops therapeutic?

The workshops are art-therapy–inspired, meaning they draw on principles such as repetition, sensory awareness, and self-expression.

They are not psychotherapy and do not replace medical or psychological treatment.

How long are the sessions?

Standard workshops and private sessions last 3 hours, allowing time for grounding, creation, and gentle closure.

Is wine included?

Yes. A small wine tasting is included as a sensory accompaniment and is always optional.

Non-alcoholic alternatives are provided.

What if I don’t want to drink alcohol?

That is completely fine. Participation in wine tasting is never required and does not affect the experience.

What should I bring?

Nothing. All materials are provided. You may wish to wear comfortable clothing.

Can I pause or leave early?

Yes. You are always free to pause, observe, or step out if needed.

Do you offer private or off-site sessions?

Yes. Private sessions and off-site experiences can be arranged by request and are priced separately. Please contact us to discuss custom arrangements.

Are the workshops suitable for people with cognitive sensitivities?

Yes. Workshops are designed to be gentle, inclusive, and adaptable.

Specific sessions may be tailored for care settings or individual needs.

What materials are provided?

All stones, dotting tools, paints, and stencils are provided. Participants also receive a dotting gift set to continue practicing at home.

Are workshops suitable for children?

Workshops are designed for adults. Some sessions may be family-friendly, but please check each workshop’s description.

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